FAQ

Questions, answered

37 quick answers about how we work and what we make. Type a word to find yours.

General

Where are you based?

We’re in Chippenham, Wiltshire (SN15 3LW), and cover everywhere within 40 miles.

Do you offer free quotes?

Yes. Send us a photo, a sketch or a few words about what you need and we’ll get back to you with a price.

Can you design my logo or artwork?

Yes. Design is available on every job, from tidying up an existing logo to creating a new look from scratch.

How do I send you my logo or a photo?

WhatsApp it to 07777 647037, or email it to [email protected]. A phone photo is fine to start with; if we need a better file we’ll say so.

Will I see what it looks like before you make it?

Yes. You get a proof, on your actual van, shopfront or product where possible, and nothing is made until you’re happy with it.

Do you fit on-site or do I bring it to you?

Either. We survey and fit vehicle graphics and signs anywhere within 40 miles of Chippenham. Smaller items can be collected from Chippenham or delivered.

Do you charge for travel?

Not within 10 miles of Chippenham. Outside that, travel is £2 a mile for the round trip, counting every mile: a job 20 miles away is 40 miles there and back, so £80. Surveys are charged the same way, paid in advance. Bringing your van or job to our Chippenham workshop is always free.

Vehicles & food vans

Vehicle Sign Writing →

How long does it take to sign write a van?

Most lettering jobs are fitted in half a day to a day once the design is approved. Larger part-wraps and full wraps usually need one to three days depending on the vehicle.

Will vinyl graphics damage my paintwork?

No. Good-quality vinyl on factory paint actually protects it from light scuffs and UV. When removed with gentle heat it comes away cleanly.

Food Van & Trailer Branding →

Can you brand a trailer that’s still being built or converted?

Yes, and it’s often the best time. Send us drawings or photos of the build and we can plan the graphics around the hatch, vents and awning before it’s finished.

Can I change my menu without redoing the whole van?

Yes. We usually keep prices and specials on separate panels, magnetic boards or swappable menu inserts so changing a price doesn’t mean new graphics on the van.

Signs, stickers & print

Shop & Business Signs →

Do I need planning permission for a shop sign?

Some signs need advertisement consent, especially illuminated signs or anything in a conservation area or on a listed building. Check with Wiltshire Council; we can supply scale drawings for your application.

Can you fit the sign as well?

Yes. We survey, make and fit signs across Chippenham and the surrounding towns.

Custom Stickers & Decals →

What is the minimum order for stickers?

There is no strict minimum. We are happy to do short runs for testing a design or small batches for makers.

Are your stickers waterproof?

Our laminated vinyl stickers are waterproof and UV resistant, suitable for outdoor use, water bottles and vehicles.

Promotional Material →

What size banners can you print?

From small table-top banners to large fence and scaffold banners. Tell us the space and we’ll suggest a size.

Can you design my flyer or business card?

Yes, design is available on every print job. You approve a proof before anything is printed.

Clothing, mugs & printed gifts

Printed T-Shirts & Workwear →

What is the minimum order for printed t-shirts?

No minimum. One-off shirts are fine, and bigger orders get better pricing per shirt.

Can you print on clothing I supply?

Often, yes, depending on the fabric. Talk to us first so we can check it will take the print.

Printed Mugs →

Are printed mugs dishwasher safe?

Our sublimation mugs are dishwasher resistant, though hand washing will keep them bright for longest. Colour-changing mugs should be hand washed.

Can I order just one mug?

Yes, single personalised mugs are one of the most popular things we make.

UV Printing →

What can you UV print on?

Most rigid or semi-rigid surfaces: acrylic and perspex, plastics, wood, slate, metal, glass, leather and coated items like phone cases and laptop lids. Get in touch and we will check your item.

Can you print on my own phone or laptop?

Often, yes. We check the surface first, mask anything that needs protecting and print directly onto the lid or case. Ask us before you bring it in.

Engraving

Laser Engraving →

What materials can you laser engrave?

Slate, leather, wood, glass, acrylic, anodised and coated metals, stainless steel, stone, card and fabrics including denim. Ask us about anything else.

Can you engrave the back of my watch?

Often, yes, depending on the case material and how flat the back is. Send us a photo and we will let you know.

Wood Engraving →

Can you engrave a photo onto wood?

Yes. Good-contrast photos work best, and we will check your picture and send a preview first.

Can I bring my own wooden item to engrave?

Usually, yes, if it is flat or gently curved and fits the machine. Ask us first.

Glass Engraving →

Is glass engraving dishwasher safe?

Yes. The engraving is permanent and will not wash off, although hand washing keeps the glass itself looking its best.

Can I supply my own glasses?

Often, yes. Get in touch and we’ll check the glass is suitable first.

Design & making

3D Design & Modelling →

What do you need from me to start a 3D design?

Whatever you have: a sketch, photos with a ruler or tape measure in shot, dimensions, an old part, or an existing drawing. We’ll tell you if anything else is needed.

Do I own the 3D files?

Yes. Once the design is finished and paid for, you get the files in the formats you need, such as STL and 3MF for printing or STEP for manufacturing.

3D Printing →

What file do I need for 3D printing?

STL, 3MF or STEP files are ideal. If you don’t have one, we can design the part from photos, measurements or a drawing.

How strong are 3D printed parts?

It depends on material and settings. PETG and higher infill make strong functional parts, and we’ll advise on what suits your use.

Laser Cutting →

What materials can you laser cut?

Acrylic, plywood, MDF, card, paper, leather, fabric and some foams. We don’t cut PVC or metals.

What file format do you need?

Vector files such as SVG, DXF, AI or PDF are ideal. If you only have an image or sketch, we can redraw it.

Websites

Web Design →

Can you build a website that matches my existing branding?

Yes. If we’ve already designed your van or signs we use the same artwork. If not, send us your logo and colours, or we can design a brand for you.

Will my website show up on Google?

We build every site with local SEO in place: service and area pages, page titles, structured data and a sitemap. Rankings take time and depend on competition, but a well-built site gives you the best start.

Got an idea? Let’s make it loud.

Free quotes, friendly advice, based in Chippenham.